1 Candle Crazy +1437-776-6565 112 East Street North [email protected] Sarnia, ON N7T6X2 Canada PROFESSIONAL SUMMARY Hospitality Management Student looking for a front office agent position at “Fairmont Chateau Whistler” to handle entire front office operation and ensure customer satisfaction with polite and courteous service. WORK HISTORY Kartar Restaurant, Lohian Khas, India July 2016 To December 2016 Assistant Manager • Organized special events like birthday parties, weddings, kid’s parties. • Interrelated confidently with clients while endorsing inn amenities and services. • Properly totaled record and ordered suitable goods. • Arranged everyday money related reports. • Kept up the database of planned overnight stays and day visits to the resort. • Built up long-haul associations with corporate customers. • Worked with promoting groups on endeavors to expand visitor’s appointments. • Reacted to visitor’s objections. • Regulated loading staff and attempted to determine staff issues. Sharma Bakery, Lohian Khas, India January 2016 To June 2016 Worker • Regulated pastry shop operations and gave help to high volume arranges as required. • Directed execution of uncommon meeting and occasion order. • Filled in for the ill or absent co-worker as required. • Guaranteed perfect and flawless pastry kitchen workspace consistently. • Often part of the team that would do specially designed cakes for corporate customers. Skills / Strengths• Prolific experience with managing hotel and resort operations. • Keen understanding of guest expectations and customer service expectations. • Exceptional knowledge of employee and vendor relations techniques. • Ability to work well in high pressure situations. • Proficient in the use of common MS Office applications. • Solid oral and written communications skill. • Know how to work in a team and how to get 100% from every team member. Amandeep Singh 1 Candle Crazy +1437-776-6565 112 East Street North [email protected] Sarnia, ON N7T6X2 Canada EDUCATIONHospitality Management 2017-Present Lambton College, Sarnia, ON Bachelor of Arts Graduated 2016 N.J.S.A Government college Kapurthala, India CERTIFICATES • Smart serve Ontario • Food Handling • WHIMS • AODA KEY ACCOMPLISHMENTS • Recognized for 100% commitment to guest satisfaction and retention.