document covers Change Management procedure to provide the related guidelines
to all CompuGain Solutions’ employees. The process changes which may affect
operations, quality, environment, or safety of the organization should be
adequately assessed and approved by the senior management of CompuGain
Solutions or by a designated representative of the management prior to the
change implementation.


Change Management procedure mentioned in this document is intended to address only
those changes that may have a direct impact on CompuGain’s business management
system, or subsequent delivery of its services.


The changes need to be ensured, assessed and
documented in consistent manner.

The changes should not
adversely affect operations, quality, environment, or safety, or the
levels of services to the client(s).
The changes are not
made by people without the knowledge and acknowledgement of the relevant
heads or stakeholders.

Definition of Change

The procedures specified in this document needs to
be carried out if there is any alteration to the following:

•       Process change at
organization level

•       Documented business information
maintained by employees

•       Equipment, hardware,

•       Vendor selection and


5.    Levels
of Change

Level 1:

Level 1 when: There is no effect
of the change to the final deliverables, organization level operation,
safety, or work environment etc.

Level 2:

Level2 when:  The changes are related to the procedures,
employee assignments and equipment have moderate impact on the final
deliverables, operations, safety, or work environments.

Level 3:

Level3 when: The changes are
related to procedures, employee assignments and equipment have major impact
on the final deliverables, operations, safety, or work environments.

Change Procedure

6.1.  Step
1 – Initiation of Change

any change in the predefined process is identified by any employee or a
contractor of the company, it needs to be initiated through the Change Management
process explained in this document.  The
change process originator needs to notify his/her immediate supervisor or
manager to detail the proposed change requirement. With concurrence by the
supervisor or manager, the process shall then be forwarded to the concerned management
representative for further review.

6.2.  Step
2 – Review by the Management

management representative shall review the change request for the potential
operational impact in terms of cost, benefits, and associated risks (if any),
with the inputs from the respective process owners (in case of moderate impact)
and CompuGains’s top management (in case of major impact) – as management
representative finds appropriate. The change having negligible impact may be
approved and processed directly by the management representative.

 If the change request is approved, the
management representative needs to detail the actions necessary to control the
impact of it and forward the same to the respective process owner for further

6.3.  Step
3 – Implementation of Actions

Post the
change request is forwarded by the management representative to the respective
process owner; the process owner is responsible for implementing the same and
coordinating for the actionable.  If it
is determined that the change needs further assessment while implementing the
change, such assessments needs to be documented and submitted for review prior
to competing the change process. The change should be implemented only after
the assessment and monitored by the process owner through the successful
completion of it.

out the Change Request

management representative is responsible for verifying the satisfactory
implementation of the change proposed, and the effectiveness of the control

Emergency Changes

management of change process is intended to prevent the employees from taking immediate
steps to protect the organizational environment, safety, and overall work
culture during an emergency and unplanned but essential event.

change made under such circumstances needs to be followed up with an
appropriate documentation in a timely manner.

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