Change can travel awfully incorrectly, failed inventions have a history of doing a batch of money and clip to be wasted. In the last few old ages merely over ? 1.2 bn was spent on a computing machine strategy for the NHS that failed to be implemented to completion.

( Martin, 2011 # 421 ) Therefore it is of import to analyze the barriers to acceptance and diffusion of new engineering, before implementing. This essay will seek to turn to these barriers from a industrial position, being medical device, wellness attention and pharmaceutical companies. This industry needs to introduce to be competitory in today ‘s market. Therefore, these barriers should be studied and overcome to assist companies maximise net incomes and better cost-efficiency. Maximization of net incomes infers the addition of grosss from either increasing market portion, retaining patients or increasing monetary values. However as monetary values are to a great extent regulated in this industry, the chief position discussed is to maximise acceptance and execution of the new invention.New technological inventions can be merchandises and services new to the market or company in which they operate, made distinct by either soft engineering ( how artefacts work ) or difficult engineering ( touchable artefacts ) . ( Cooper, 2001 # 416 ) By being a merchandise, service or procedure, invention in the health care industry can run from a new drug entity ( NDE ) , to method of drug bringing to a monetary value reimbursement strategy.

While the life scientific discipline and biotechnology industry is quickly spread outing, the execution of it is a different scenario. Although Individual opposition to invention is nil new, and traditionally less research has been conducted on corporate acceptance by whole organisation ; this essay attempts to factor in the health care industry sector, by demoing methods of to get the better of barriers of imposed by the invention following the model described in Section X. An industry position of this procedure would be how to get the better of the barriers, guarantee commercial success and so let for length of service. Through working the ‘tail-end ‘ of the S- curve of invention ( Figure 1 ) , by maximising net income during the terminal phases of the invention.

For illustration companies with patents stoping will seek to happen advanced solutions to retain patients. ( Leyland, 2012 )Figure. S-curve of innovation- the cumulative distribution of adoptive parents over clip. Adapted from Greenhalgh, 2005TimeAdoptive parents ( cumulatively )Lag stageTake offImpregnation PointAdditionally, medical specialty and wellness informations must be evidence-based, therefore execution of new inventions are by and large non as favourably looked upon. ( Ferlie et al. , 2005 ) Particularly if the grounds is equivocal, the diffusion and acceptance can be hard.

For larger organisations, acceptance is more complex due to the sheer figure of participants involved, and the barriers to get the better of the opposition is more dearly-won and timely. The relationships within participants are besides complicated and non needfully correlated, for illustration actions that regulators take affect patients, who may non understand the badness of the issue since costs are covered by remunerators non them, determination shapers are less affected by the picks they make. As the medical and healthcare industry evolves, it become evident that acceptance and diffusion must happen between all participants involved ; the end-users themselves ; the prescribers and health care practicians ; the remunerators and wellness organisation regulators ; and the socio-political context. ( Fleuren et al. , 2004 )

Determinants of Invention

Six interfaces determine the invention ( Figure 2 ) , impacting health care as seen in a Harvard concern reappraisal written by R.

Herzlinger ( 2002 ) ; ordinances ; answerability ; engineering ; remunerators ; practioners ; and patients. A combination or a individual one of these factors can move as a barrier to invention or to assist invention. ( Herzlinger, 2002 ) These factors play a function in each patterned advance as subsequently illustrated in Figure 3, in airing, acceptance, execution and continuance.

The factors must be compatible to let the invention to be a success. Additionally, the wider context is merely as of import with political relations and power drama, as laterality of medical professions play a big function in acceptance and diffusion, irrespective if the invention is a individual simple artefact, or a more complex procedure or bringing.Figure: The six forces that affect invention that can assist or impede the procedure of acceptance, execution and diffusion. Adapted from Herzlinger, 2006Regulation of health care is rigorous to avoid human harm, which can help invention or impede it.Coevals of gross and processing of financess are different to other industries.

With medical information readily available, clients can do informed determinations that may or may non be approved by their doctor.The technological foundation for invention to better wellness attention bringing.Demand and outlook that any released engineering is safe and effectual for human usage.Different stakeholders with separate dockets, involvements and changing resources and power to act upon public sentiment.

I.e. Hospital Managers and DoctorsThese six factors of invention are portion of the invention patterned advance that when subjected to the invention features and the corresponding barriers of acceptance, illustrates the model in Figure 2. This model maps the procedure of invention, the undermentioned subdivision will show illustrations of these barriers and how to get the better of them to accomplish a successful invention procedure.


To discourse why healthcare organisations resist following new inventions, a model developed from Fleuren et. Al. ‘s ( 2004 ) literature reappraisal was used to stand for the different determiners and therefore those barriers ensuing in the opposition of acceptance.

The barriers arise due to legion factors, which correspond to the different determiners of acceptance. ( Figure 3 ) This essay looks to see the opposition of acceptance from an industry position and how to get the better of these barriers to market and successfully spread the invention. The barriers address the usage tract of the invention, the end-user, the organisation and the socio-political context as illustrated in Figure 1. In response, the industry needs to research different options such as specifically marketing or strategic move to implement the invention procedure.At the interface of each stakeholder, there may be jobs with acceptance and diffusion of invention that the industry may take to turn to. Following the model in Figure 3, invention features can be broken down into, invention ; the consequence of the market, the feature of the terminal user ; mentioning to single patients or practioners and conformity, larger organic structures of regulators ; organisation acceptance and successful diffusion into society and societal and political context ; where the invention must besides be inline with current tendencies an political bases.

Figure: Model stand foring the invention procedure ( right ) and Innovation determiners or barriers ( left ) , Adapted from Fleuren et Al. ( 2004 )Invention ProgressionInvention determinersFeatures of the inventionFeatures of the terminal userFeatures of the organisationFeatures of the Socio-political backgroundAdoptionContinuanceDisseminationExecution

Features of the Invention:

1. Dissemination

The engineering in itself must be compliant with the 6 interfaces of health care as antecedently mentioned, to be able to undergo the invention patterned advance. To let for extension, the invention should be easy to utilize but besides be technologically easy to implement, that there should be installations to let the invention to be used. The technological product-related characteristic of the invention can originate the opposition in itself, such as the size of the merchandise or sensitiveness to resound. ( Da Cunha, 2010 ) To forestall this from go oning, Medtronic expanded into a new market of bosom defibrillators by working closely with the sawboness who would be engrafting them.

This helped to place the proficient jobs and to aline the invention with sentiment leaders, to originate the airing. ( Herzlinger, 2002 )

2. Adoption and Execution

In the following stage of acceptance and execution, the advanced engineering may conflict on certain stakeholders, doing a recoil. Resistance from stakeholders can be triggered by the sensed menace of loss of power, authorization or a reorganisation of work. ( Bhattacherjee and Hikmet, 2007 ) An illustration, is the sensed decrease in the function of sawboness in ‘MIS ‘ , minimally invasive surgery, tilting more on technicians in this process doing an effort by sawboness to rebut the method in the New England Journal of Medicine.

( Herzlinger, 2002 ) To avoid confrontation between stakeholders, inventions should non merely be designed with purpose of enabling acceptance but besides to minimise the opposition. ( Bhattacherjee and Hikmet, 2007 ) By understanding statute law or interest holder relationships, companies can and work around these barriers to implement the invention. An illustration is the MinuteClinics set up in Minneapolis, where traditional doctors were non antagonized or threatened due to the nurse based attention.

( Herzlinger, 2002 )

3. Continuance

To guarantee continuance of the invention as seen in Figure 3, companies can take to either utilize a competitory border to stand out among the crowd ( such as the add-on of an augmented merchandise ) , or to stress trade name trueness. ( Kotler, 2008 # 115 ) The job of continuance is peculiarly of import in the medical industry due to the termination of patents and inflow of generics, coercing companies to happen advanced ways to force their merchandise. An illustration is that after the FDA blessing of Over The Counter HIV trial by OraSure, Gilead Sciences ( a major participant in the HIV market ) released statements and received blessing for an HIV drug to be marketed as preventive medicine. (, 2012 # 418 ; fda.

gov, 2012 # 419 ) The drug was antecedently marketed as a intervention, nevertheless it can be sold now as a bar drug, this may guarantee Gilead Science retains the largest market portion, when generics or other companies try to come in the market, to aim the HIV positive place examiners.

Features of End users

1. Dissemination

A chief factor that companies with invention are seeking for is acceptance, conformity and the patient ‘s continuance of usage of the merchandise ( Refer to Figure 1 ) . Unfortunately, cognitive barriers can be in topographic point if the invention is complicated and hard to utilize, defying the airing and acceptance at an end-user degree.

The distribution of new adoptive parents over clip can be graphed out in Figure 4, as adapted by Rogers ( 2003 ) . Table 1 classifies the five different classs harmonizing to timing, every bit good as the selling schemes for market cleavage.Adopter classsSelling schemesPersonality typePioneersMass Media channels or Social MediaAdventurous with high societal web and able to get by with uncertainnessEarly adoptive parentsInformation inquiring type media such as printed circularsOpen to new thoughts and ideas, tend to be focused on engineering and seek informationEarly on and late MajorityPeer adviceHazard adverse and may merely follow if others adopt and O.K. itDawdlersMerely through trusted equals and intrapersonal websLower societal position, sparse societal webs and exposure to mediaPioneers2.5 %Early adoptive parents13.5 %Early bulk34 %Late bulk34 %Dawdlers16 %


Adoptive parents

Figure: Distribution of acceptance over clip ( Greenhalgh, 2005 )Table: Different categorization of adoptive parents and selling schemes to aim each. Adapted from Greenhalgh et.

Al. ( Greenhalgh and Greenhalgh )

2. Adoption and Execution

To let for execution, trust is normally placed on sentiment leaders, who are perceived as holding influence on beliefs or actions of their co-workers or besides have a function of influence. ( Locock et al. , 2001 ) This is a typical factor that professionals have the power to make up one’s mind if the invention is to win, and influence others since adopted alteration is by and large an corporate attempt non single. ( McNulty and Ferlie, 2002 ) Teelken et al. , 2012 ) The different types of stakeholders play different parts in following invention, nevertheless with different professions and degrees of accomplishments ; a limited exchange in information occurs, exhibiting slow diffusion of invention in organisations.

( Fitzgerald et al. , 2002 ) Peer to peer professions may admit thoughts between them on diaries such as the British Medical Journal, nevertheless it was rare to happen treatment forums between professions such as nurses and physical therapists. ( Fitzgerald et al. , 2002 ) However in a mix of stakeholders, the invention may defy acceptance at other degrees of hierarchy even if accepted by some. An illustration of this is, when the undertaking director of the Columba undertaking of distant attention monitoring had limited authorization across all stakeholders, ensuing in a defragmented channel of communicating doing the unsuccessful execution of distant attention.

( Barlow et al. , 2006 )

3. Continuance

To further let for execution and eventual continuance of the invention, complexnesss and easiness of usage must be taken into consideration. The old illustration is the Columba undertaking, that was non adopted due to the complexnesss in organisational and cognitive systems, amongst others. Bespeaking that when inventions have a big patient interface, strategies must be put in topographic point in origin to let for consumption. The acceptance of an invention can be quickened by the societal webs if professionals which control the communicating of invention and allows the values to be identified and captured. ( Greenhalgh and Greenhalgh, 2005 ) An industry illustration of successful continuance of usage is T plus ( Appendix B ) , where patients can construe their blood glucose readings and analyse their wellbeing. This may be complex and hard to understand, nevertheless the service provided with T plus, includes a health care practioner to supervise the consequences online to let for proper reading.

Features of Organizations:


Resistance can be defined as the organisations forced in continuing the position quo and forestalling alteration alternatively of disregarding acceptance. ( Bhattacherjee and Hikmet, 2007 ) Further speculated that systems tend to seek to keep equilibrium and resists change by invariably seeking to return back to the original province. ( Lewin, 1947 ) Classified as low ‘receptive ‘ context due to decelerate acceptance to alterations, and lack the enterprise to implement an thought although they may be informed of the evident benefits of the invention. ( Allen and Currie, 2011 )To circulate and publicise wellness invention to an organisation in a complex industry like health care, specific attention must be taken to convert the right people, with the right grounds. In drug advertisement, Leffler et. Al. ( 1981 ) found that if the drug was introduced when the doctor was in medical school, less persuasion is needed to reenforce trade name trueness and wont purchasing. This type of advertisement affects the snap of demand, taking higher pricing through persuasive publicity which can assist do habit purchasing to better trade name trueness.

( Rizzo, 1999 ) For illustration, Visensia ( Refer to Appendix A ) works closely with Jet engine engineering and besides with clinical tests – ( Number xx DKJF ) , to keep a strong grounds based instance of safety and efficiency. Companies should maintain this in head and develop tools and linguistic communication to back up the creative activity of more receptive contexts for alteration in organisations, making a wont for alteration, through effectual advertisement or forcing for more advanced solutions. ( Pslek, 2003 )

2.Adoption and Implementation

The evidenced based sector can do barriers to adoption through ordinances and safety issues. Hence puting up organistaions with a non entrepreuneurial spirit, an of import driver for invention.

( Robert, 2009 # 143 ) For illustration, the Kefauver-Harris Act, motivating the FDA to follow more rigorous regulations refering new drug testing and blessing and hence elevation costs and cut downing patent life-time consequences in a lessening of new drug bringing find. This ordinance would negatively impact invention by doing it more expensive to O.K. a drug, hence besides doing a ripple consequence as remunerators would instead pay for a cheaper alternate alternatively of a higher priced invention. This is besides similar with the current Research and Development procedures ( R & A ; D ) in medical device companies, where the full procedure and stages can be seasonably, dearly-won and inefficient, therefore doing a barrier for advanced thoughts to be approved. This increases the bureaucratism in advanced processs, eventuating in deterrences to uptake the invention. ( Robert, 2009 # 143 ) Therefore companies need to happen methods of leting inventions to be adopted by organisations, such as the antecedently mentioned sentiment leaders.



To guarantee continuity, inventions must adhere to ordinances and uniformity for safety, where patents and criterions are continuously improved and stringent on protection of wellness. These criterions must be adhered to, to successfully incorporate the invention into the market. However one time this barrier is overcome, it can be an advantage. In an interview with Peter Leyland, CEO of OBS Medical, it was stated that because Visensia ( See Appendix A ) , was approved by the ISO ( International Standards Organisation ) , it gave a selling advantage and sale point compared to other similar merchandises in the market.

Features of Socio-Political Context

1. Dissemination

The successful acceptance and diffusion procedure of an invention requires non merely for compatibility with the interior context but besides in the wider context, such as the societal or political context.. Denis et Al.

( 2002 ) illustrates that the nucleus elements of invention is of import for acceptance, nevertheless the fringe of the elements must be adapted to the local context for the full adaptative stage. Successful execution occurred when the medical squad underwent a squad larning procedure from other unsuccessful countries. ( Edmondson et al. , 2001 ) The soft ‘periphery ‘ as described by a survey on invention in US infirmaries done by Kimberly and Evanisko ( 1981 ) , was defined by the size of the metropolis, the age of the infirmary and competition.

However, other illustrations of external context that affects invention is the urbanisation of the organisation, Champagne et Al. ( 1987 ) found that the degree of urbanisation was positively correlated with the degree of adaptation. However it was noted that these associations were non as big a factor of acceptance as internal 1s.

These factors must so be taken into history for the invention procedure irrespective. For illustration situational factors and organic structure image of insulin pumps and metres worn for diabetic patients make patents self witting and abashed. ( Snoek et al. , 2008 )


Adoption and execution

Due to preexistent wonts, the acceptance of an invention can be shaped and constrained by societal constructions set in the environment. ( Barley, 1986 ) A simple illustration is illustrated by clinicians normally lack monetary value, efficiency and hazard of replacements in the market, and tend to order what they know and trust. ( Caves et al. , 1991 ) To counter this, Peter Leyland ( 2012 ) , suggested a top down attack to selling to promote acceptance.

The attack, likened to the game of ‘risk ‘ , where little single conquerings need to be made in bunchs before traveling to larger organisations for farther acceptance. This scheme game is a approximative theoretical account of the selling run for Visensia. ( Appendix B )

3. Continuance

The Socio-Political context of the invention is what will let length of service of usage. Political context can be promoting if the company ‘s long term ends are aligned together, but policies must be as adaptable and flexible to mileposts, ends, methods and staffing constructions of the organisation. ( Greenhalgh and Greenhalgh, 2005 ) However, Exworthy et Al ( 2002 ) found that even though policies were made to cut down inequalities by strong alliances with the invention, in world the cascading of policy acceptance was really little and overall the policy was a rebranding to suit new classs and budgets for political grounds. Short term ends and easy measured flat indexs of doubtful cogency became consequences of the enterprise.

( Exworthy et al. , 2002 ) Therefore companies should seek to get the better of as many political barriers as possible, or to avoid it wholly, otherwise to happen a current tendency and to seek and fit the invention to it. Peter Leyland, hinted at that the merchandise T+ was purposefully manufactured to hold a more patient centered and good being attack, similar to the current tendency in policies.

( Leyland, 2012 )


Using the model introduced in Figure 1 and the six factors that help or hinder invention procedure, different barriers to follow and diffusion was taken into consideration at changing degrees of the invention procedure ; airing, acceptance, execution and continuance. The concluding behind these barriers were explained and ways to get the better of them were discussed as seen in Table 3. The industry position in the long tally is to maximise net incomes, which is done by length of service in conformity or to increase market portion.

Therefore the barriers of acceptance and invention posed by the features of invention should be considered and overcome to successfully undergo the invention procedure for companies to maximise net incomes.If companies fail to introduce, they will be left behind and inevitable lose market portion or lose out to rivals. This is true in all sectors and can be seen in the current war between Samsung and Apple, where Samsung ‘s function as a fast follower in smart phones, led to them losing a patent legal instance to Apple. ( Lee, 2012 # 420 ) In a patent protected health care industry, it is indispensable for companies to introduce. Innovation in health care have led to virtually eliminating diseases such as whooping cough, and infantile paralysis, while cut downing costs for illustration the costs of handling ulcers with new drug therapy costs $ 900 a twelvemonth compared to ulcer surgery costs of $ 28,900. ( Weidenbaum, 1993 ) . Additionally, Lichtenberg estimates that new drugs can increase life anticipation of populations by an mean addition of a hebdomad. ( Lichtenberg, 2003 ) Therefor although invention may be hazardous and dearly-won in the health care sector, with high barriers of acceptance and diffusion, it is of import to get the better of them or avoid them for the industry to be successful.


The processing of invention was traditionally can split into the ‘Schumpeterian Trilogy ‘ , innovation, commercialisation and diffusion, nevertheless late acceptance is accepted to be more complex. A new thought decided upon by corporate groups or persons is acceptance, whereas diffusion is the accretion of adoptive parents over a period of clip and the spread into society. The invention ‘s rate of acceptance into society is based on five factors. ( Rogers, 2003 )Table 1: Rogers five forces ( Rogers, 2003 )Roger ‘s five factors to acceptance and diffusionTrialiabilityCompatibilityObservailityRelative AdvantageComplexity

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