This case
study explains about the Birmingham Fitness Gym (BFGym) which is a well-known
fitness centre for people that leave in Birmingham city. The Gym has a aim of
giving the best healthy advantages to the citizens.

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!

order now

Question 1

Fitness Gym (BFGym) is a bureaucratic organisation. A bureaucratic organisation
which has a structural management with a pyramid of commands. Such
organisations have some sort of organisation with a formal way of operations.
With these organisational formalities, decisions affection the organisation
have to be made in very structured and formal process.

From the
descriptions of the work environment that we have been informed and the way
which the gym trainers and instructors are feeling, it is very clear to point
out the advantages and disadvantages of the BFGym bureaucratic structure.

Advantages of the bureaucratic structure:

From the
passage, we realize the despite trainers and instructors not being satisfied
with the working environment, there are still a number of noticeable things
that can be admired from their structural organisation.

Faster decision making. From the passage, we have that
decisions that seek for consultations are time consuming and most of the people
tend not to contribute to the decision making. When the decisions were being
made by few individuals or just a person, they were made faster and the
trainers and instructors or noticed the changes after they were in effect

Structural organisation of activity. With bureaucratic
structure, things are done in an organized order and when something goes wrong,
it is very easy for the organisation to find the root course and make the
necessary adjustments.

Disadvantages of the bureaucratic structure:

As we have read on the structural organisation of the BFGym,
many workers were opting to quit their jobs since they felt like they were not
part of the organisation. The following are some of the bureaucratic structural

Some decisions can be made in an organisation which will not
promote the working environment. This is because the decisions are arrived at
without the consultation from the people who are expected to deliver on such
decisions. For example, more than 70% of workers in this firm felt that they
are being pushed to do some activities which are not fitting in their schedules
and passions. This has led a number of workers to start planning on how to quit
their jobs.

The bureaucratic structure locks out some other important
members who could have positively contributed in the decision making. These are
the people who are regarded to be lower in the hierarchy yet they are the ones
who understand fully how things are working. From the scenario at BFGym, we
noticed Nick’s contribution being discarded during the meeting since Joseph
thinks that he’s new and can’t he of good use in solving the problems. 

This structural organisation derails the workers in its
operations, hence killing the employer and employee relationship. As we have
seen from the literature, the trainers were troubled but could not face the
employer in expressing their issues. Kate who is the boss of the gym only
overheard the conversion in the employees were complaining. This is not so
productive in a working environment could kill the organisation because the
employees will only try to reground in order to their way out since they
believe that no one will listen to their pleas.

Question 2

From the
literature, there are trainers who have been mentioned and have different behaviours
which in one way or another are affecting the operation and performance of the
BFGym. Their personalities, skills, perceptions and attributions are contributed
on how the business is running. The following three trainers have been shown
some behaviours that we will look into in order to realize how they affect the
operations of the gym.


Philip is 32
years old class instructor and he has been working for the BFGym for the last
four years. He’s a spinning instructor who enjoys interaction with other works.
From the literature, the following behaviours are revealed about Philip:

He is a mobilizer. From the literature, we realized that
after Kate requested for solution from the trainers, Philip organized and
mobilized his fellow colleagues to find answers for the issues which were
burning. This behaviour can be of great help to the firm since he’s able to
organize and bring people together. He organized the meeting and took charge of
the meeting’s proceedings.

He is pre-judgmental. We have noticed that when Nick
attempted to make his contributions to the meeting which was organized by
Philip, he kept on discarding Nick’s contributions simply because Nick was new.
This is a bad behaviour which hinders the firm’s growth and performance.
Failing to listen to other member’s contribution limits the performance and
productivity of a company. We realized also that after being discarded, Nick
decided to remain calm throughout the meeting without contributing.


Jane is a
physical education graduate who joined the BFGym for personal training.
Throughout the literature, Jane has proven to be an asset to the firm and she
possess the following behaviours which affect the firm:

She is outspoken. When Jane felt that the back to back
schedule which was assigned was not really working her ow way, she had the
courage to express her grievances to the management though she was denied. This
is a trait that can help the growth and performance of the firm since when she
sees something that requires some sort of action to be taken, she never

Decision Maker: We have also seen that Jane was the main
contributor for the meeting organized by Philip.  She actively got involved and provided
creative solutions to most of the problems which were facing the operation of
the firm due wrong decision making by the management.

She is selfless: from the passage, we learn that Jane not
only gave solutions to the problems that she was facing alone, she also
contributed to offer solutions which could benefit other trainers. This is a
behaviour that can build a stronger working pillar in an organisation.


Nick is a
qualified trainer who relocated to Birmingham. He is the newest trainer at the
gym and he seemed to be happy with his job. The following are some of the
behaviours that have been noticed from Nick that affect the operation and
performance of the BFGym:

He is team player: despite being a new member, Nick still
was able to contribute to the ways of finding the solutions for the company.
Despite being discarded by Philip, Nick was able to be heard. This behaviour is
useful to the firm since it allows the firm to obtain new and better ideas for

He knows when to let go. We have noticed from the literature
that after being discarded by Philip in his contributions, Nick decided to
remain silent and adamant since his contributions were not being taken

Question 3

From the
literature, it is vivid that there is a lack of motivation of staff at BFGym.
There are so many reasons for this, I will only two motivational theories to
give the explanation as why there is lack of motivation.

Two-Factor Theory

motivational theory is also referred to as the dual factor or motivation
hygiene theory. According to this theory, there are two factors influencing the
motivation of a person, and they are completely independent. These factors are:
motivators, which include the satisfying factors that provide the motivation to
the workers so that they can work extra-hard, and hygiene whose absence
contributes to the motivational lack.

According to
this theory, the BFGym lacks the motivator’s factors which can satisfy the
workers to work harder. The motivator factors being lacked at BFGym include the
feeling for recognition. Most trainers feel like they are not recognized and
the decisions which affect them are being made without them being consulted.
This has killed worked spirit and every one of them is planning to quit the
job. The hygiene factors that are lacking in BFGym include the lack of good
relationship between the employees and the manager. This has been proven from
the literature since the boss only overhead the conversation from workers who
were complaining but could not express their grievance to the management.


According to
the expectancy theory, the behaviour of the will be determined by the results
of their expectations. This means that decision being made by the workers on
what to do will be influenced by their expectations of the outcome. For
example, a worker night decides to work for longer hours because he/she
expecting an increase on the salary payment.

This theory
perfectly matches with situation at BFGym. We have seen Nick being fine with
working for longer hours and even on weekends because he is expecting that
something better might come out of that. The rest of the trainers are
complaining about the increased longer working hours and larger classes with no
personal touch and interactions with the trainees. This clearly shows that with
the amended routines for the gym operations, the workers are somehow exacting
that there should some sort of increments in their payments. Since the Gym
management is not addressing that, the workers now start rebellion and others
start thinking quitting jobs.

Question 4

institutions and organisations employ workers in order to get some tasks done.
For these organisations to be successful, different workers are required to
work together in a coordinated way to achieve these tasks, this is always known
as team-work and it needs a group of people to achieve. Team-work needs team
players who will work together to have the job done. As we have seen in the
literature, group work can have both gains and losses as discussed below.

Process gains:

We have seen how Nick played a teamwork role when he was
left with all the class that take place on weekends and week days in the
morning. Nick stepped in to work on other trainers’ sessions. He did this until
he realized that other trainers were taking advantage of him. Nick demonstrated
team work in the firm but he was not supported and finally gave up.

Jane also demonstrated that she was a team player in the
group. During the meeting that was organized by Philip, Jane contributed
actively on the solutions not only for the issues affected her but issues
affecting other trainers too. This demonstrated that group work can help the
organisation to achieve a lot if implemented effectively.


Process losses:

Teamwork and
group work also proved not to be very effective I some cases for the company.
The following ae the cases where teamwork did not work well.

During the meeting which was organized by Philip, Nick’s
contributions were repeatedly discarded by the organizer with the view that
Nick was new to the firm. This kills the progress of a firm and hinders the
team members from fully contributing to the group tasks. As a result of this,
Nick felt that he had nothing to offer for the team because his contributions
were being disregarded.

In the same meeting organized by Philip, we have seen that
Jo and Robin are not good team players and didn’t help the group in finding the
solutions for the problems which were being faced. During the meeting, the two
kept on arguing with everything that Philip said. They were very negative
throughout the meeting and impeded the group progress. In fact, they spent the
whole meeting giving accusations which were not helping the team.




From the discussion we have heard and seen at BFGym, it is
very clear that there are team players in the firm but the teamwork stricture
has not been well defined. This has led to most workers looking for other ways
of solving the issues that are affecting them. My recommendation for the firm
do the following:

Implement a structure that will allow every worker to
express their voices and contribute on how they would like their working
environment to be like.

The firm should organize for team activities that will
involve all workers. Through this, the members will learn about each other and
understand each other better. This will promote team-work and group player for
the company in its operations.



– Contact management made simple. (2018). 5
Psychological Theories of Motivation to Increase Productivity. online
Available at:
Accessed 20 Jan. 2018.
(2018). Theories of Motivation.
online Available at:
Accessed 20 Jan. 2018.


Written by

I'm Colleen!

Would you like to get a custom essay? How about receiving a customized one?

Check it out