Review of literatureAzranTal et. Al (2008)This paper suggests amodal that may serve to explain what we term e empowerment and the effect thatcan be observed at each of 4 levels comprising (1) the personal, (2) theinterpersonal, (3) group, (4) citizenship levels. This article focuses on theconcept of empowerment and the ways in which the internet is being utilised asan empowerment tool. E empowerment can lead to behaviour change and shifts inattitudes, the strengthening of existing relationships, and formation of newones. Several unique aspects of the internet can serve as catalysts for the Eempowerment processes.Mokhtarianand Mohammadi Empowerment is the keyfor benefiting from all capacities of human resources in organisation.Organisations can benefit from empowerment strategies to improve theiremployee’s performance and achieve their goals at a more desirable level. Inthis study 115 employee were selected randomly and questionnaires weredistributed among them and the result shows that there is no significancedifference among employee points of view about effective factors ofpsychological empowermentSubramaniamet.
Al (2013)The study shows thatflexible working arrangements have a positive effect on women’s quality of lifein terms of household empowerment and their autonomy and capability of makingdecisions. Flexible working arrangements has an impact on women’s empowermentbut not on their lifestyle. The paper attempts to understand that howworkplaces designed with family friendly policies and other long term measuresmight have an effect on women’s continued participation in the labour market.Hocuttand StoneThe article examined thatempowerment via training and autonomy led to higher service employeesatisfaction. Greater customer satisfaction following a failure was created byhigher employee responsiveness and empathy during a service recovery.
In thepaper the author investigates the effects of employee empowerment in a servicerecovery situation and also consumer responses to the service recovery effort(consumer satisfaction).Allahyariet. Al (2011)This research aims toexplain psychological empowerment based on organisational learning. Findings ofthe study shows that there is a significant relation between empowermentdimensions and elements with organisational learning.Hancerand George (2003)The article aims to studynew management techniques that are necessary for all organisations to deliverhighest quality services and products in global challenging circumstances.Employee empowerment is emerged as a new technique utilised by organisations.
Ithas considered a dynamic and complex phenomenon. It states that an individual’sassessment of how high his or feelings are concerning these assessments ispositively related to feelings of empowerment. Employee empowerment consideredas one of the key components of providing better customer service inhospitality industry, produces an increase in the overall effectiveness of theorganisation toward both its customers and employees.Littrell(2007)This paper presentsresults of surveys administered to attempt to assess opinions concerningemployee empowerment by managers and supervisors from organisation in china. Itstates that service failure recovery is closely related to employee empowermentpractises. Empowerment has been considered an act the act of granting powerbeing empowered. In the study data were collected from managers and supervisorsin two international chain hotels. Objectives-1.
To find out the influence of empowermenton job performance2. To examine that employees, have a positiveattitude towards empowerment. AnalysisEmpowerment is afundamental and important aspect for successful achievement, productivity andgrowth. By increasing the opportunities of involvement and participation ofemployees in organisational decision making, it aims to increase theperformance of employees.
As reported in the reviewof literature the employee empowerment contribution and many authors observedthe influence of empowerment on performance of employees.Jalal hanaysha (2016)examines that employee empowerment has a significant positive effect onemployee commitment and employee empowerment provides the possibleopportunities to show their values and contribution to their organisation’ssurvival, growth and possibility to face tougher challenges through employeeempowerment. li-yun sun, zhen zhang’sarticle states that empowerment positively correlated with creativity. Byincrease in creativity, there by increase in job performance and study offersinsights on how to enhance employee creativity in performance from the variousempowerment perspective. Findings of faranakmokhtarian suggests that to improve their employee’s performance and to achievetheir goals and missions at a more upgraded level, organisations can benefitfrom empowerment strategies. So, hence it influences job performance and employeedo have a favourable attitude towards empowerment.
Internet offers so manymeans through which individuals can empower themselves as reported in thearticle by ‘yair amichai hamburger’. It states that greater employment will notoccur unless and until the individual employee takes full advantage of them,this shows that employees do have a positive attitude towards empowerment.Empowerment also shows up positive significant relationship with financialmanagement effectiveness. As reported in the literature the most importantmotivation for women to mobilise the economic initiative to gain and promotewomen’s empowerment. Providing these opportunities enhance technical skills andgreater access to decision making. So, by examining thedifferent research article it is hence find out that providing empowermentopportunities enhanced the job performance and employees have a positiveattitude towards empowerment.
ReferencesAzran Tal, Samuel;Hamburger, Yair Amichai (2008) “E-Empowerment: Empowerment by the Internet”Computer in human behaviour,24,1776-1789Mokhtarian, Faranak; Mohammadi,Reza (2011) “effective factors on psychological aspects of employeeempowerment. Case study: employee’s point of views in one of thesub-organisations of Iranian ministry of science, research and technology”Procedia- social and behavioural sciences, 30,786-790Subramaniam, Geetha; Leong,Tan Peck; Maniam, Balasndram and Ali Ershad (2013) “workplace flexibility,Empowerment and quality of life” Procedia- Social and Behavioral Sciences,105,885-893Hocutt, Mary Ann;Stone, Thomas H. (1998) “The impact of employee empowerment on the quality of aservice recovery effort” journal of quality management, 3(1), 117-132 Littrell, RomieF.
(2007) “Influences on employee preferences for empowerment practices by the”ideal manager” in China” International Journal of InterculturalRelations, 31(1), 87-110 Hancer, M; George,R. Thomas (2003) “Psychological empowerment of non-supervisoryemployeesworking in full-service restaurants” Int J Hosp Manag, 22(1), 3-16 Allahyari,Rahmatollah; Shahbazi, Behzad; Mirkamali, Seyed Mohamad; Kharazi, Kamal (2011)”Survey of relationship between the psychological empowerment of employees withorganizational learning” Procedia – Social and Behavioral Sciences, 30,1549-1554