When there is a problem at work I usually ask both sides
about what happened to make sure I have the right judgment and find a way to
resolve it and try my best to make both sides happy. I have learned when you
are faced with an unhappy client, essentially you don’t do anything: You listen
to the client and let her know you understand her concern. In many cases, an
unhappy customer just wants to be heard and to know that someone is taking her
concerns seriously. Do what is necessary to calm the customer down especially
if she is standing in front of the salon letting the world know her nails fell
off. Next, you want to decide what action you take to correct the situation. In
conclusion, this move not only helped retain the customer but also attracted
other potential clients from the crowd. And my manager was very happy with the
result. One of the things I have learned while volunteering here is effective
workplace communication is important in companies with workplace diversity.

Good communication skills help to reduce the barriers erected because of
language and cultural differences. Effective communication also causes
productivity to increase, errors to decrease and operations to run smoother.

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And I also think being able to communicate effectively is the most important of
all life skills.

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I'm Colleen!

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